IT Service Desk Support Engineer

Overview

IT Service Desk Support Engineer required to join a busy customer focused IT team within a 24/7/365 Healthcare Provider. Previous experience of Healthcare IT is beneficial but not essential as full training will be provided. A dynamic and varied role covering all areas of the IT portfolio from end user support to field engineering, Project Support, Service Delivery and Systems Administration reporting to Service Desk Lead. The role requires a broad range of IT skills & experience covering all areas of Hardware, Software, and Applications along with excellent communication skills and a can-do attitude.

A great opportunity to join a rapidly expanding, dynamic and agile organisation in Health Informatics.

Key Responsibilities and Accountabilities

Operational responsibilities include:

Provide Onsite, Remote and adhoc Field Support for the following services:

  • Hardware – Servers, Desktops, Laptops, Printers
  • Software – MS Operating Systems, MS Office 365
  • Networking Equipment – Switches, Patching, PowerLine
  • Telephony – VoIP / Mobile Devices
  • Active Directory administration
  • Diagnostic Imaging Applications – PACS/DICOM/HL7 – Full training to be provided

Administrative:

  • Service Desk Ticket Management – Creating & Updating & Resolving IT Service Desk support tickets – on premise / remote system support
  • Asset Management of all IT equipment located across geographically diverse locations
  • Management and maintenance of all IT equipment stock levels
  • Access Management – User account administration
  • Creating Standard Operating Procedure documents within the IT Service Desk
  • Creation of Service Desk Knowledge based articles
  • Liaison with partners & vendors as required

Build and Deployment:

  • Build and Deploy internal desktops, laptops and servers
  • Build and Configure Diagnostic imaging reporting workstations
  • Setup of new and replacement equipment internally and remotely where required

Monitoring and Management Reporting:

  • Proactive monitoring of all core systems
  • Respond to event management alerts as required
  • Compile management information statistics for business reporting

Other job related activities:

  • You will be expected to perform additional IT duties within your capability to support the wider IT remit within the organisation.
  • You will be expected to join Out of Hours Oncall IT team Rota to support the 24/7/365 business operations – upon completion of internal training.

Person Specification

Education:

  • Good standard of formal education
  • Relevant IT qualification(s) – ITIL, MCSE, CompTIA – Desirable but not essential

Experience:

  • Demonstrable customer service experience in a busy IT orientated service environment
  • Minimum 2 Years IT Support Experience
  • Exposure to ITIL V4 Foundation/Service Operations
  • Good understanding of IT Hardware
  • Good Understanding of MS Operating systems
  • Exposure to MS Office 365 Applications
  • Exposure to Collaboration Solutions – Teams / Zoom
  • Exposure to Virtual solutions – VMWare / Hyper-V
  • Good Application troubleshooting ability
  • Ability to communicate IT issues to non-technical people
  • Exposure to and understanding of Information Security core principles –  ISO27001:2013, Cyber Essentials Plus

Personal Attributes:

  • Ability to work alone or part of wider team
  • Proven ability to build successful working relationships
  • Customer focused
  • Professional Appearance
  • Good time management skills and ability to plan and prioritise workload
  • Excellent communication skills both written and verbal
  • Good interpersonal skills
  • Self-motivated, flexible and committed
  • Problem-solver
  • Attention to detail
  • Flexibility
  • Ability to work under pressure and prioritise correctly
  • Clean Driving license

Benefits:

These are few of what is on offer:

  • Competitive salary, dependent on experience
  • 28 days Annual Leave inclusive of bank holidays
  • Company Sick Pay
  • Free will writing service
  • Free parking

To apply or find out more, please email careers@4waysdiagnostics.co.uk.

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