Clinical Governance Manager

4ways Healthcare is working with the NHS to improve the efficacy of radiology services across the UK. We are helping the NHS to bounce back from COVID by working in partnership to provide high quality tele-radiology services to improve diagnostic turnaround times and quality.  

This is a great time to join a fast growing health tech company. 4Ways are leading innovators in tele radiology. We were the first to create specialised products to help and we are leading the way in implementing Artificial Intelligence to improve triage and help radiologists to augment their substantial skill and experience and help them to save lives.  

This is an excellent opportunity for someone to join our team in a fantastic industry.

Everyday, 4ways Healthcare helps the NHS to save lives. Our UK wide team of Consultant Radiologists provide time critical reports for nearly a million scans a year.

We are looking for a Clinical Governance Manager to support the development and implementation of the 4ways Clinical Governance framework and develop/evolve existing processes to influence measure and evidence continuous quality improvement and assurance, working in support of internal and external stakeholders.

Key Responsibilities

  • End to end complaint handling facilitation, liaising with clients, Radiologists and 4ways Clinical leads/auditors – requiring an understanding of NHS practices around errors, investigations, serious untoward incidents (SUIs), Duty of Candour
  • Supporting investigations and identifying route causes and opportunities for organisational learning and further Quality Improvement.
  • Communication with Radiologists, clients, external bodies and interdepartmentally, both verbally and in writing
  • Assist in the maintenance of quality records, policies, processes, and logs
  • Monitoring of clinical activity output to ensure a safe and effective service
  • Supporting occasional Medical Negligence processes
  • Supporting the maintenance of 4ways accreditations, including compliance with CQC regulations, ISO9001 & UKAS, demonstrating an existing understanding of the UK healthcare regulatory landscape/CQC
  • Support the Head of Clinical Governance in monitoring company policies for health and safety
  • To comply with Health and Safety requirements in the office for you and others and to report accidents and near misses as required by the company policy.
  • Data/Report collation and presentation preparation
  • Team leadership, including mentoring, regular one to ones and training
  • To accurately undertake general administration and record keeping as required

Experience & Skills required:

  • Previous experience of clinical/healthcare governance management EG: GP practice manager, radiology/healthcare manager desirable
  • Proven ability in an IT and systems (processes) awareness role
  • Complaint handling and issuing complaint responses
  • Previous experience of working in a healthcare environment/industry desirable
  • Evidence of effective people management and leadership skills
  • Excellent communication skills both written and verbal
  • Team player
  • Good interpersonal skills
  • Self-motivated, flexible and committed
  • Problem-solver
  • Attention to detail


These are few of what is on offer:

  • Competitive salary, dependent on experience
  • 33 days Annual Leave inclusive of bank holidays
  • Company Sick Pay
  • Free will writing service
  • Free parking
  • Opportunities for hybrid/home working will be considered

Current Vacancies

Hemel Hempstead
Hemel Hempstead
Hemel Hempstead